BrahamayuReturn & Refund Policy
Please read our return and refund policy carefully before placing an order on Brahamayu Healthcare.
Return Eligibility
Return requests may be accepted only if the product is damaged, wrong, expired, or has a genuine issue at the time of delivery. The product must be unused, unopened, and in its original packaging.
Return Request Time
Customers should contact us within 24–48 hours of delivery for any return-related issue. Requests raised after this time may not be accepted.
Proof Required
To process a return request, customers may need to share clear product photos, packaging photos, order details, and delivery proof. This helps us verify the issue properly.
Non-Returnable Products
Opened, used, damaged-by-customer, or tampered products are not eligible for return. Products without original packaging may also not be accepted.
Refund Process
If your return request is approved, refund or replacement will be processed after verification. Refund timelines may depend on the payment method, bank processing time, and order status.
Cash on Delivery Orders
For Cash on Delivery orders, our team may contact you for refund details if a refund is approved. Please provide correct information to avoid delay.
Replacement
In some cases, Brahamayu Healthcare may provide replacement instead of refund, especially for damaged, wrong, or missing product issues.
Order Cancellation
Order cancellation may be possible before the order is shipped. Once the order is shipped, cancellation may not be available.